My goal is to have a staff full of Willies.
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When that happens, I will really have something special here! I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem. Create your own review. Phillip Van Hooser lead us to the essence of service.
The clarity and simplicity are the best ways to keep customers in our side. The structured approach in both parts, theory and practice gives us a unique way to verify your brilliant proposal.
New Book The 10 Immutable Laws of Power Selling: The Key to Winning Sales, Wowing Customers, and
Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time. Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top.
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I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem. Who knew a cabbie could teach you so much about customer service? As a successful professional speaker who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the commonsense wisdom he imparted has become known as Willie's Way.
Willie doesn't have an MBA, but he doesn't need one to know that the most critical aspect of salesmanship is a personal relationship with the customer. In fact, people enjoy doing business with people they know and like—and they remember people they like when it's time to do business again.
The simple things Willie does to get to know his customers not only leave them happy, but also leave them wanting more of his special brand of service. What kind of business leader wouldn't want his customers to feel the same way?
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In Willie's Way, Van Hooser reveals Willie's unique brand of personalized service—how he woos customers so that they come back, how he wows them so that they tell their friends, and how he wins their long-term business by exceeding their expectations. Even better, Van Hooser shows how business leaders can apply Willie's techniques to their own enterprises to build long-term customer loyalty.
A book unlike any other customer service guide, Willie's Way translates Willie's commonsense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works.
From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice, and win new customers with every interaction. Putting It into Practice. Secret 2: Redefine Your Routine Activities.
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Download Willie's Way: 6 Secrets for Wooing Wowing and Winning Customers and Their Loyalty
A Sign of the Times. I Prefer Peach Yogurt. Service Is Common Sense. Secret 5: Bend the Rules, Sometimes. Take a Minute to Think.
They Try Harder. Making Friends by Serving Friends. Conclusion: The Magic of Service Professionalism. Magic Defined.
- Win Customers - Willie's Way By Phillip Van Hooser.
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Mythical Customer Service. Experiencing a Magical Moment. About the Author.
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