Sort order. Jul 10, Linda rated it liked it. John included 47 tips with some work and can help your company stand out from the competition and be excellent every single day. Oct 20, Kevin Eikenberry added it. I love a couple of things when I pick up a book. I love when the title is clear and promises me something tangible something of course that I care about. I also love when the book delivers. This book is all of those things. Dec 24, Brian rated it liked it Shelves: inspirational , business. An easy, okay read. The author provides lots of words of wisdom along with real world examples of companies that do outstanding things for their customers.
It's a good book for any entrepreneur or leader who wants to develop a plan for making their business stand out from the crowd.
It's even good advice for middle of the road managers already within a big company who want to get their team to the next level. My only wish was for some sort of easier streamline of the ideas or thoughts, like one An easy, okay read.
Outstanding! 47 Ways to Make Your Organization Exceptional
My only wish was for some sort of easier streamline of the ideas or thoughts, like one leading into the other. Great Personal Growth! Reading a short chapter each day of this book will really transform your thinking. It is simple and well written. I greatly enjoyed it and recommend it to anyone who wants to be outstanding!
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Jul 25, Mike Ncube rated it it was amazing Shelves: business. Some outstanding ideas for anyone looking to make their organisation truly outstanding. Jul 07, Eric rated it it was amazing. Very practical. Don't listen to this audio book, it's a waste of time. Skim the book instead. Feb 17, Jackie rated it it was ok Shelves: chapter-hopped. I found it most useful to peruse the table of contents and read a chapter that had some appeal for me at the time. And although some of the ideas contained in the book have value and seem fairly easy to put into practice, I wonder if most organizations are introducing these principles Outstanding!
And although some of the ideas contained in the book have value and seem fairly easy to put into practice, I wonder if most organizations are introducing these principles into their organizational mindset. No doubt that statement is absolutely correct, but customer service continues to deteriorate in business rather than improve. As I mentioned reading this book in spurts worked best for me. Even so, I felt that Miller occasionally went off on unrelated tangents or used too many examples to prove a point, which made even his short chapters seem long.
Because it has clean restrooms! The gas station owner understands that everything matters when people have choices where to take their business and a shiny gas station bathroom will bring them back every time. View 1 comment. Feb 02, Jacki rated it it was amazing. Quite often authors put out a book that is little more than a regurgitation of their earlier books. Not so, here.
Each of Miller's 47 points are given a chapter. Each one is valuable in its' own way. In Chapter 3, I realized why some of my training initiatives fail. I don't always put purpose first. If people don't have a good understanding of why it is necessary for them to do things a certain way, they are much less likely to adopt it as their own. This one little piece of knowledge and understanding on my part will totally change how I develop and delivery new initiatives. In Chapter 5, I learned the true definition of a customer. A customer is anyone who has a legitimate expectation of you.
This opens up a whole new realm and an entirely new dynamic on how we view people. Customers are not just people who buy from us, they are our vendors, supervisors, family members, co-workers, etc. If we treat these relationships with the same respect and regard as we give our "paying customers", imagine the results we will see. Chapter 44 is a refresher course in doing the little things that will make a difference for customers.
Outstanding! 47 Ways to Make Your Organization Exceptional
These are just a few things you'll find here. There are tips of doing a better job of coaching, the importance of encouragement, even ways to hire better people. As I read Chapter 12, aptly titled "Value Ideas Over Politics", I kept remembering Ronald Reagan when he said, "It's amazing what can be accomplished when we don't care who gets the credit. I'm giving this one my highest recommendation. As always, Miller writes clearly with direct points and succinct summaries. QBQ set a pretty high bar for Miller, but he may have succeeded in surpassing that bar with Outstanding!
Feb 03, Queenie rated it it was amazing Recommends it for: all people, especially supervisors and execs. And yet the short chapters make it a delightfully easy read. One more quick comment. Thanks to all! I would love to have a copy of this book! I am the recording secretary for my union and we are continually bumping heads with management in our company. We work in a heavy industrial facility. In the past year, we have experienced the death of a coworker as well as a number of injuries. We are searching for ways to make our plant safer for the people who work there.
We union and company are looking for ways to improve relations with all involved in making our company a better and safer place to work. We are continually striving to find better ways to coexist with one another and to help keep each other safe.
Belinda Nadeau. Who won? This comment came to my email before the deadline. Sorry for the dely in annnouncing a winner — I wil tomorrow!
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I am passionate about improving my organization. Community planning is my second career which began just three short years ago after two years obtaining my masters degree in Urban and Regional planning. I retired from over 20 years dairy farming during which I was very involved in my community as a volunteer and leader. During this time I became empassioned about the community building needs and opportunities which this experience exposed me to. My enthusiasm for my new young career is benefited by life experience resulting a unique mix of knowledge and enthusiasm.
My enthusiastic and rooted belief in the possibilities are guided by my knowledge and experience. I am hungry to gain insight about facilitating improved community. My organization is not only my staff of 9 individuals but our community as a whole. The more intense or frequent use of the principles or ways are used within our staff.
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