Describing how to use Standardized Work forms to identify easy opportunities for process improvement, the book includes simple tools and forms that readers can use to achieve quick improvements to boost morale and sustain motivation during the work ahead. Maintaining a focus on process improvement, it covers essential knowledge using a compelling story format. Following in the tradition of other books in The One-Day Expert series, this book tells the story of Thomas, a young, high-potential plant manager in an industrial group.
In this installment, Thomas opens a new front line in his quest to turn around the plant's inefficiency. He tries a new type of relationship with the labor union. I can't find it! We like to keep it a secret. Or sometimes, we are sad but we really don't know why we are sad, so we say we aren't sad but we really are. Standardization can also improve customer service indirectly.
If your organization is more productive and efficient, the result will be better outcomes for your customers. The more you can produce with your available resources, and the shorter your lead time and the happier you can make those who rely on you and pay for your products and services. Although there are many benefits of standardization, the idea of subjecting processes and procedures to one correct way of doing things may be a cause of alarm for people who are not used to it.
Common concerns about standardization generally revolve around the idea that standardization means boredom and loss of individual creativity. By definition, one correct way of doing things means uniformity. For some people, this will inevitably sound monotonous and boring.
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The key thing to understand here is that by removing ambiguity and establishing a standard by which to evaluate performance , standardized processes can help employees to feel that they are actually accomplishing things at work. It is far more likely that your employees will feel an enhanced sense of accomplishment, not boredom, if you give them standard processes that help them to achieve what they need to get done.
And checking off boxes gives us a welcome hit of dopamine! A related concern is the idea that if you standardize crucial processes in your company, the result will be a workplace that does not promote innovation and creativity. The essential fear here is that standardization means an organizational culture that leeches away all individual thinking and new ideas, replacing vibrant diversity with a monoculture mentality.
Here it is important to not conflate standardization with a lack of innovation.
Again, standardization is the elimination of alternatives which are inefficient and conducive to conflict. By eliminating inefficiency and needless conflict in your organization, you can help everyone to free themselves from needless wastes of their time and energy to focus on innovation in areas in which it really matters.
The irony here is that in fact, standardization is good for innovation.
By standardizing processes, you will be streamlining operations in a way that helps everyone to do more and be more effective team members. And of course, if someone in the organization discovers a way to improve a standardized process, the organization can investigate and possibly adopt it. There is no reason a standardized process cannot be changed over time if circumstance, experience, and innovation indicate that it is indeed time for a change.
There are a number of ways in which Process Street can help you to standardize processes, eliminate inefficiency, increase quality and do more of what you do best. Process Street provides templates for creating structured company procedure documents. With Process Street templates, you can standardize any number of workplace tasks in a way that will save a great deal of time whenever you have to do them. Some of the tasks in your organization, such as new client intake , employee onboarding , and new content promotion , will need to occur at more-or-less random times. And, the more work you can give to a machine, the more work you can be sure is being done consistently and predictably.
Learn more about setting up business process automation in this guide.
Developing and Implementing SOPs:
Some processes in your organization will need to happen at predictable times: monthly newsletters , onboarding , and performance reviews are common examples. With Process Street, you can easily create standardized process templates and schedule them to be run at whatever interval they need to occur, ensuring your team always know what to do next. Find him on Twitter here. We're hiring.
Standard Work | Continuous Improvement Toolkit
Business Processes. In short, running your business will be an operational nightmare. The benefits of standardization Common concerns about standardization How Process Street can help you standardize What is process standardization? The benefits of standardization Fundamentally, standardization means that your employees have an established, time-tested process to use. Standardization guarantees quality Source If a lack of standardization means more ambiguity, one unavoidable consequence of this is going to be less reliability, and less consistent quality.
Standardization promotes productivity Source Broadly speaking, standardization is associated with leaner, more functional performance , meaning your organization can cut waste , and do more with the available resources. Standardization is good for employee morale The key thing to remember about standardization and employee morale is that standardization will help employees to feel a sense of achievement and pride.
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Standardization means better customer service Saved replies are an effective way to standardize your customer support because it allows you to send the most optimized and helpful message each time, in seconds. Your concerns about standardization, addressed Although there are many benefits of standardization, the idea of subjecting processes and procedures to one correct way of doing things may be a cause of alarm for people who are not used to it.
Concern 2: standardization destroys creativity A related concern is the idea that if you standardize crucial processes in your company, the result will be a workplace that does not promote innovation and creativity. How Process Street can help you standardize There are a number of ways in which Process Street can help you to standardize processes, eliminate inefficiency, increase quality and do more of what you do best.
Three key ways Process Street help you standardize your operations are: Documented process templates Workflow automation Recurring tasks Documented process templates Process Street provides templates for creating structured company procedure documents.
Implementing Standardized Work in a Manufacturing Company
Workflow automation Some of the tasks in your organization, such as new client intake , employee onboarding , and new content promotion , will need to occur at more-or-less random times. Recurring tasks Some processes in your organization will need to happen at predictable times: monthly newsletters , onboarding , and performance reviews are common examples.
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